Reference

Privacy Policy

We collect what we need to run your account, process your bKash and Nagad deposits, verify withdrawals and keep your lobby sessions secure. This policy explains what we gather, how we use it and the choices you have around your data.

Account dataPayment recordsDevice accessCookie useYour rights
pana365 Privacy Policy
POLICY CONTACT

Get in Touch About Your Privacy

If you want to see what data we hold, ask us to update a record or request deletion of your account information, reach out through any of these channels. We respond to privacy requests within a reasonable timeframe and walk you through the verification steps before we make changes to your account data.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell the agent you have a privacy question. They will escalate data requests to our compliance team and confirm next steps with you on the same thread.

Email Support

Send your request to our support inbox with your registered phone number and a brief description of what you need. We reply within one business day and ask for identity confirmation before we process data changes.

Account Settings

Log in and open account settings to review the contact details, payment methods and device history we have on file. You can update your email or phone number directly; for deletion requests, contact support first.

DATA HANDLING

How We Protect Your Information

We encrypt payment data when you send a bKash or Nagad deposit, store passwords as hashed values and limit internal access to account records so only authorized staff see your details. Session tokens expire after a set period of inactivity and we log unusual login patterns to flag potential account takeovers before they happen.

Encryption Standards

All data moving between your device and our servers travels over SSL connections. Payment details you enter for bKash, Nagad or Rocket deposits are tokenized so we never store your full wallet credentials in plain text.

Cookie Management

We use essential cookies to keep you logged in and functional cookies to remember your language preference and last game category. You can block non-essential cookies in your browser settings without losing core account access.

Account Security

Two-factor prompts appear when you log in from a new device or request a withdrawal. We send an OTP to your registered phone number and you confirm it before the session opens or the payout is queued.

Retention and Deletion

We keep transaction logs and account history for the period required by our operating jurisdictions. When you request account closure, we anonymize your personal details after settling any outstanding balances and meeting compliance holds.

Privacy Policy Questions

We collect your phone number, email address and the payment method you choose for deposits such as bKash, Nagad or Rocket. We also log your device type, IP address and session activity to verify your identity and keep your account secure.

We share your transaction details with our payment processors to clear your bKash or Nagad transfer and credit your account balance. We store a record of each deposit and withdrawal to resolve disputes and meet anti-fraud requirements in our operating regions.

Yes. Contact our support team through live chat or email with your registered phone number and we will send you a summary of your account data, payment history and session logs after we verify your identity through an OTP check.

We share transaction data with payment processors to handle your bKash, Nagad and Rocket deposits, and with game providers to load the correct lobby for your region. We do not sell your personal details to advertising networks or unrelated third parties for marketing purposes.

We retain your account data while your account is active and for the period required by the jurisdictions where we operate to meet regulatory and compliance obligations. When you request deletion, we anonymize your personal details after settling outstanding balances and clearing any holds.

We use essential cookies to keep you logged in and functional cookies to remember your language and game preferences. You can disable non-essential cookies in your browser settings without losing access to your account, deposits or withdrawals.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.